Short-Term Loan - Apply Online || FlexiFunds

Introduction

At FlexiFunds, we strive to provide transparent, reliable, and customer-friendly financial services. This Refund Policy describes the terms under which payments made on our platform may be eligible for a refund.

1. General Policy:

FlexiFunds offers digital loan and financial facilitation services through its online platform. All fees paid towards application processing, convenience, or service charges are non-refundable once successfully processed, except under specific conditions outlined in this policy. Refunds are only applicable for transactions where an error, failure, or duplicate charge has occurred due to a technical or system-related issue.

2. Eligibility for Refunds

A refund may be initiated only under the following circumstances:

Duplicate Payment: If a customer is charged multiple times for the same transaction due to a system or network issue, one of the payments will be refunded after internal verification.
Failed Transaction: If an amount has been debited from the customer’s account but the transaction has failed or the service has not been confirmed, the refund will be automatically initiated or processed upon written request.
Service Not Rendered: In rare cases where a payment has been made but the corresponding service is not delivered due to a system or operational failure on the part of FlexiFunds, a refund will be considered.

3.Non-Refundable Cases

Refunds will not be provided in the following scenarios:

Once the customer has successfully availed or accessed the financial service or product.
If the cancellation or refund request is submitted after the service has been processed or disbursed.
Requests made beyond 7 calendar days from the date of payment.
Charges deducted by banks, payment gateways, or third-party providers are non-refundable.
Refunds will not be issued for user errors, such as providing incorrect information during the transaction.

4. Refund Process

To request a refund, customers must:

1. Send a written request via email to finance@flexifunds.in within 7 days of the transaction.
2. Include the following details in the email:
- Registered name and contact number
- Transaction date and payment method
- Payment reference number or UTR number
- Reason for refund request
3. Once verified, FlexiFunds will initiate the refund process within 1-2 business days.

Refunds will be credited using the same payment mode used for the original transaction. No cash refunds will be provided under any circumstances.

5. Refund Processing Timelines

Processing time may vary depending on your payment method and bank’s internal policies:

UPI / Wallet / Net Banking: 1 business days
Debit Card: 1-2 business days
Other Payment Modes: Up to 3 business days

FlexiFunds will not be responsible for any delays caused by the customer’s bank or payment processor.

6. Contact Information

For refund-related queries or assistance, please contact:

Email: finance@flexifunds.in
Contact No. +91-9821666805

Our support team is available Monday to Friday, 10:00 AM – 6:00 PM (IST).

7. Policy Updates

FlexiFunds reserves the right to modify, amend, or update this Refund Policy at any time without prior notice. Any changes will be reflected on this page, and the updated date will be mentioned accordingly. We recommend reviewing this policy periodically to stay informed about how we handle refunds.